Return & Refund Policy
Thanks for shopping at The Urban Gent Ltd
We take huge pride in all or products but understand everyone is different. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 days to return an item from the date you received it. All Refunds must be made within 14 days of receiving the item. The Urban Gent Ltd reserves the right to reject returns sent beyond this period or items that are not in the same condition in which they were received.
Your item must be in the original packaging and unused
item needs to have the receipt of purchase.
The Urban Gent
30 Johnson RD
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org