Returns

Refund Policy

Return & Refund Policy

Thanks for shopping at The Urban Gent Ltd

We take huge pride in all or products but understand everyone is different. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 days to return an item from the date you received it. All Refunds must be made within 14 days of receiving the item. The Urban Gent Ltd reserves the right to reject returns sent beyond this period or items that are not in the same condition in which they were received.

Your item must be in the original packaging and unused 

Gift cards are Non Returnable

item needs to have the receipt of purchase.

Returns Address

The Urban Gent

30 Johnson RD

Erdington

Birmingham

B23 6PY


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. 

Contact Us

If you have any questions on how to return your item to us, contact us at admin@theurbangent.co.uk